Privacy Policy
Last Updated: 1.08.2026
This Privacy Policy explains how Neugeno Enterprises, operating under the brand name NEUGENO, collects, uses, stores and protects personal information when you visit or purchase products through www.neugeno.com.
By using our website or providing your personal information, you acknowledge this Privacy Policy.
1. Information We Collect
We may collect information that you provide when you:
Create an account or place an order
Contact us or submit an enquiry
Request customer support
Subscribe to updates or communications, where applicable
Depending on the service you use, this information may include:
Name
Mobile number
Email address
Billing and delivery address
Order and transaction details
Information you provide in customer support communications
We collect only information that is reasonably necessary to provide our products and services.
2. Payment Information
Payments made through our website may be processed by third-party payment gateways or payment service providers.
NEUGENO does not store your complete debit card, credit card, UPI PIN, internet banking password or other sensitive payment authentication credentials.
Payment-related information is handled by the applicable payment service provider in accordance with its own privacy and security practices.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange shipping and delivery
Process payments and refunds
Provide customer support
Communicate with you regarding your orders or enquiries
Respond to complaints and requests
Improve our website, products and customer experience
Prevent fraud, misuse and unauthorised activities
Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to the services provided by us unless permitted or required by applicable law or where you have provided the required consent.
4. Sharing of Information
We may share necessary information with trusted third-party service providers only when required to operate our business and provide our services.
These may include:
Payment gateway and payment service providers
Courier and logistics partners
Website, hosting and technology service providers
Customer support or communication service providers
Government authorities or law-enforcement agencies where required by law
We do not sell or rent your personal information to third parties.
5. Cookies and Website Usage
Our website may use cookies or similar technologies to provide essential website functionality, improve performance and understand how visitors use our website.
You may manage cookie settings through your browser. Disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, maintain business records, prevent fraud, or comply with applicable legal and regulatory requirements.
When information is no longer required, we may delete or anonymise it in accordance with applicable law.
8. Your Rights
Subject to applicable law, you may request access to, correction of, or updating of your personal information.
Where processing is based on consent, you may also request withdrawal of your consent. Withdrawal of consent may affect our ability to provide certain services where the information is necessary for those services.
To exercise your rights or raise a privacy-related concern, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
10. Children's Privacy
Our website is intended for general users and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable laws.
Any updated version will be published on this page with the revised Last Updated date.
12. Contact & Grievance
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Neugeno Enterprises
No. 95, 4th Avenue, 1st Cross Street,
Ragavendra City, Vadalur – 607303,
Tamil Nadu, India.
Email: arivan@neugeno.com
Alternate Email: neugenoenterprises@gmail.com
Phone: +91 99441 20014
Grievance Contact: Proprietor, Neugeno Enterprises
Business Hours: Monday–Friday, 9:00 AM–6:00 PM