Returns

Return Policy

At NEUGENO, operated by Neugeno Enterprises, we aim to ensure that every product reaches you in good condition and as described on our website.

1. Return Eligibility

A return may be accepted in the following situations:

• The product received is damaged or defective.

• The wrong product was delivered.

• The product received is materially different from the product ordered or described on our website.

Return requests must be raised within 5 days of delivery.

2. How to Request a Return

To request a return, please contact us within 5 days of delivery with:

• Order number

• Customer name and contact details

• Reason for the return

• Clear photographs or videos of the product and packaging, where applicable

Our team will review the request and may require additional information to verify the issue.

3. Return Conditions

Where a return is approved, the product should generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Accompanied by the order details or invoice

Products that have been used, altered, damaged after delivery, or returned without a valid reason may not be eligible for return, except where required under applicable law.

4. Return Shipping

If the return is due to a damaged, defective or incorrect product, NEUGENO may arrange or reimburse reasonable return shipping costs, as applicable.

For returns due to customer preference or change of mind, return availability and shipping costs will depend on the product and applicable terms.

5. Replacement or Refund

After the returned product is received and verified, NEUGENO may provide:

• A replacement product; or

• A refund to the original payment method,

depending on product availability and the circumstances of the case.

Refunds, where approved, will be processed within 7 business days after approval. The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

6. Non-Returnable Situations

A return may not be accepted where:

• The return request is made after the applicable return period.

• The product has been used, altered or damaged after delivery.

• The issue is caused by improper use, storage or handling by the customer.

• The product is returned without the required order details or supporting information.

These exclusions are subject to applicable consumer protection laws.

7. Contact Us

For return-related queries or requests, please contact:

Neugeno Enterprises
No. 95, 4th Avenue, 1st Cross Street,
Ragavendra City, Vadalur – 607303,
Tamil Nadu, India.

Email: neugenoenterprises@gmail.com
Phone: +91 99441 20014
Business Hours: Monday–Friday, 9:00 AM–6:00 PM