Terms & Conditions
Last Updated: 1.08.2026
Welcome to NEUGENO, operated by Neugeno Enterprises. By accessing or purchasing products through our website, www.neugeno.com, you agree to the following Terms & Conditions.
1. Products & Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability and other information displayed on our website are accurate. However, minor variations in product appearance, packaging or specifications may occur.
2. Orders & Payments
Orders are subject to product availability and acceptance by Neugeno Enterprises. Prices displayed on the website are subject to change without prior notice.
Payments are processed through our authorised payment gateway/service providers. We do not store your complete debit card, credit card, UPI PIN or banking passwords.
3. Shipping & Delivery
Products will be shipped to the delivery address provided by the customer during checkout. Delivery timelines may vary depending on the destination, courier service and other circumstances beyond our reasonable control.
Please refer to our Shipping & Delivery Policy for complete details.
4. Cancellation, Returns & Refunds
Order cancellation, returns and refunds are subject to our Cancellation, Return & Refund Policy.
5. Customer Responsibilities
Customers must provide accurate name, contact details, billing information and delivery address while placing an order.
Customers must not use the website or its services for any unlawful or prohibited purpose.
6. Intellectual Property
All website content, including text, product images, graphics, logos, designs and other materials, belongs to or is lawfully used by Neugeno Enterprises and may not be copied or reproduced without prior permission.
7. Limitation of Liability
We will not be responsible for delays, interruptions or losses caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures or other force majeure events, to the extent permitted by applicable law.
8. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be published on this page with the revised date.
9. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over Neugeno Enterprises.
10. Contact Us
Neugeno Enterprises
No. 95, 4th Avenue, 1st Cross Street,
Ragavendra City, Vadalur – 607303, Tamil Nadu, India.
Email: neugenoenterprises@gmail.com
Phone: +91 99441 20014
Business Hours: Monday–Friday, 9:00 AM–6:00 PM